Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

2. What Personal Data We Collect

Data you provide directly

When you submit our contact form, we collect the information you enter, which may include:

• Full name
• Company name
• Email address
• Telephone number
• The content of your message

Data collected automatically

When you browse the Website, certain data is collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages visited and time spent on the site. See our Cookie Policy for details.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide requested information about our products and services;
• To communicate with you regarding potential or existing business relationships;
• To analyse and improve the performance and content of our Website;
• To comply with legal obligations.

4. Legal Basis for Processing

Under Article 6 of the GDPR, we rely on the following legal bases:

• Consent (Art. 6(1)(a)) — for analytics cookies and optional communications;
• Performance of a contract or pre-contractual steps (Art. 6(1)(b)) — to respond to and manage your business enquiries;
• Legitimate interests (Art. 6(1)(f)) — to maintain the security of our Website and understand how it is used;
• Legal obligation (Art. 6(1)(c)) — where processing is required by law.

5. Cookies & Analytics

The Website uses Google Analytics to understand how visitors use the site. Analytics cookies are only set with your consent. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

6. Sharing & Third-Party Processors

We do not sell your personal data. We may share data with trusted third-party service providers who process it on our behalf, including:

• Google (Google Analytics) — website usage analytics;
• Our hosting provider — to operate and secure the Website and deliver email;

These providers are bound to process data only on our instructions and to keep it secure.

7. International Data Transfers

Some of our service providers (such as Google) may process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses or an adequacy decision, to protect your data.

8. Data Retention

We retain personal data only for as long as necessary for the purposes described above: enquiry data is kept for the duration of our correspondence and any resulting business relationship, plus any period required to comply with legal obligations. Analytics data is retained according to the configured Google Analytics retention period.

9. Your Rights

Under the GDPR you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data ("right to be forgotten");
• Restrict or object to the processing of your data;
• Request data portability;
• Withdraw consent at any time, without affecting prior lawful processing;
• Lodge a complaint with a supervisory authority — in Italy, the Garante per la protezione dei dati personali.

To exercise any of these rights, contact us at info@fmlabels.com.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

The Website is intended for a business (B2B) audience and is not directed at children. We do not knowingly collect personal data from children under 16.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

13. Contact